Shipping Policy

Market placer helper provides reliable shipping and delivery services for operational supplies, logistics equipment, and physical fulfillment accessories purchased from our online store. This Shipping Policy details our handling procedures, transit timeframes, and fee structures for domestic and international orders. We partner with reputable national carriers to ensure timely, traceable, and secure transit to your e-commerce facilities.

01Customs, Duties & Taxes

For shipments traveling outside the United States, the recipient is responsible for all applicable import tariffs, customs duties, and local clearance taxes. These regulatory charges are assessed independently by border control authorities and are not collected by our store at checkout. Failure to settle import assessments in a timely fashion may cause clearance delays or shipment return.

02Delivery Restrictions

We are unable to deliver heavy palletized freight or oversized logistics equipment to APO, FPO, or PO Box destinations. Products designated as preorder or backorder will be clearly identified on the product listing alongside an estimated ship date. In the event an address cannot be validated by carrier systems, our team will contact you to confirm a valid commercial delivery location.

03Lost, Delayed or Damaged Shipments

Any shipment that arrives damaged or fails to reach your premises within the delivery 2-10 business days after dispatch window must be reported within 14 days from delivery. Please preserve all outer boxes, packing slips, and damaged goods while providing detailed photos to our claims department. We will open an investigation with the carrier and issue an expedited replacement or a complete refund once verified.

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04Order Processing

Our warehouse team verifies, packs, and prepares all orders within an order preparation timeframe of 1-2 business days. Processing times may experience slight extensions during seasonal peak retail periods, promotional campaigns, or when verification of complex commercial billing information is needed. Orders placed over weekends or official holidays will be queued for handling on the subsequent business day.

05Delivery Times & Carriers

Once dispatched, standard delivery requires 2-10 business days after dispatch depending on your commercial facility location and selected route. We partner with reliable domestic and international carriers such as UPS, FedEx, and USPS to handle shipments. Estimated transit timelines may vary based on weather conditions, carrier capacity, and remote regional destinations.

06Shipping Costs

Shipping fees are calculated at checkout based on the parcel weight, volume, and destination address. We proudly offer free delivery above 49 in the store currency for all eligible commercial orders. The exact shipping charge and applicable taxes are clearly calculated and presented for your confirmation prior to final payment.

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07Order Tracking

A wide-scope tracking number is generated and emailed to your registered address as soon as your shipment leaves our facility. You can use this tracking link to monitor real-time checkpoint updates as your package moves across the carrier network. If your tracking details do not show updates for more than 48 hours, please reach out to our support department for immediate investigation.